Privacy Policy

Last updated: 1 May 2026

This Privacy Policy explains how Common Player collects, uses, stores and discloses your personal information when you visit our website, place an order, create an account, subscribe to our marketing communications, interact with us online or otherwise use our services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable. The OAIC is the Australian regulator responsible for privacy and personal information protection.

By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.

1. About Common Player

This website is operated by Common Player Pty Ltd (ABN 85 685 664 813). For any privacy-related questions, requests or complaints, you can contact us at info@commonplayer.com

2. Personal information we collect

We may collect personal information that you provide to us directly, including when you:

place an order;
create an account;
subscribe to our newsletter, SMS marketing or launch offers;
complete a form on our website;
contact us by email, social media or customer support;
enter a promotion, giveaway or competition;
submit a review, image, comment or other user-generated content; or
interact with our website, advertising or social media channels.

The types of personal information we may collect include:

your name;
email address;
phone number;
billing and shipping address;
order details;
payment-related details;
account login details;
clothing size, fit preferences or product preferences;
marketing preferences and consent records;
customer service enquiries;
return and exchange information;
social media handle or profile information where you interact with us publicly; and
any other information you choose to provide.

We do not store your full credit card details. Payments are processed securely by third-party payment providers.

3. Information collected automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools and similar technologies.

This may include:

your IP address;
browser type;
device type;
operating system;
pages viewed;
links clicked;
products viewed or added to cart;
referring website or campaign source;
approximate location;
time and date of visit;
purchase activity; and
interactions with our emails, SMS messages or advertisements.

This information helps us understand how customers use our website, improve the shopping experience, measure marketing performance and show relevant advertising.

4. Cookies and tracking technologies

We use cookies, pixels and similar technologies to support website functionality, analytics, personalisation and advertising.

Cookies may be used to:

keep items in your cart;
remember your preferences;
understand website traffic and customer behaviour;
measure campaign performance;
personalise content and product recommendations;
support retargeting and advertising through platforms such as Meta, Google, TikTok or Pinterest; and
improve our website and services.

You can disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are turned off.

5. How we use your personal information

We collect and use personal information for purposes including:

processing and fulfilling your orders;
sending order confirmations, shipping updates and tracking information;
managing returns, exchanges, refunds and customer service enquiries;
creating and managing your account;
providing customer support;
sending marketing emails or SMS messages where you have opted in;
notifying you about product launches, restocks, offers, events and brand updates;
personalising your shopping experience;
improving our products, website, marketing and services;
conducting analytics and reporting;
managing promotions, giveaways or competitions;
detecting and preventing fraud, misuse or security issues;
complying with legal, accounting, tax and regulatory obligations; and
enforcing our rights, policies and agreements.

6. Email and SMS marketing

If you opt in to receive marketing communications from Common Player, we may contact you by email or SMS about new arrivals, product launches, offers, events, promotions and brand updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

You can opt out of SMS marketing by following the instructions in the SMS message, such as replying STOP, where available.

Even if you unsubscribe from marketing, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, password reset emails or customer service communications.

7. When we share personal information

We may share your personal information with trusted third parties who help us operate our business and provide our services.

These may include:

website and e-commerce platforms, including Shopify;
payment processors;
shipping, fulfilment and delivery providers;
returns management providers;
email and SMS marketing platforms;
analytics and reporting providers;
advertising platforms, including Meta and Google;
customer service platforms;
fraud prevention and security providers;
accountants, legal advisers and professional service providers;
technology and hosting providers; and
government, regulatory or law enforcement bodies where required by law.

We only disclose personal information where reasonably necessary for our business operations, to provide our services, to comply with legal obligations or with your consent.

8. Overseas disclosure

Some of the third-party service providers we use may store or process personal information outside Australia.

This may include countries such as the United States, Canada, the United Kingdom, the European Union, New Zealand or other locations where our service providers operate.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way that is consistent with applicable privacy obligations. The OAIC notes that organisations should consider their obligations under the Australian Privacy Principles when sending personal information overseas.

9. Security of your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure website technology, password-protected systems, restricted access, trusted service providers and security monitoring.

However, no method of electronic transmission or storage is completely secure. You provide personal information to us at your own risk and are responsible for keeping your account login details secure.

10. How long we keep your information

We keep your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information for order fulfilment, customer support, warranty or return enquiries, legal, tax, accounting, fraud prevention, reporting and business record purposes.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

11. Accessing or correcting your personal information

You may request access to the personal information we hold about you. You may also ask us to correct personal information that is inaccurate, incomplete or out of date. To make a request, contact us at info@commonplayer.com

We may need to verify your identity before processing your request. In some circumstances, we may refuse access or correction where permitted by law.

12. Complaints

If you have a concern about how we handle your personal information, please contact us at info@commonplayer.com . Please include enough detail so we can understand and respond to your concern.

We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC is the independent Australian regulator for privacy and freedom of information.

13. Third-party websites and platforms

Our website, emails, advertisements or social media pages may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, content or security of third-party websites or platforms. You should review their privacy policies before providing personal information to them.

This includes platforms such as Instagram, Facebook, TikTok, Pinterest, Google, Shopify payment providers and other external services.

14. Children’s privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

15. International customers

If you access our website from outside Australia, your information may be processed in Australia or by service providers located in other countries.

By using our website or placing an order, you acknowledge that your personal information may be transferred, stored or processed outside your country of residence.

If you are located in a region with additional privacy rights, such as the European Union or United Kingdom, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information, subject to applicable laws.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with the revised “Last updated” date.

Your continued use of our website after any update means you accept the revised Privacy Policy.

17. Contact us

For privacy questions, access requests, correction requests or complaints, please contact us at info@commonplayer.com