Returns & Refunds

Domestic Returns (Australia)

We want you to feel confident in every Common Player piece. If something isn’t quite right, we’re happy to help.

FULL-PRICE items can be returned for a refund, exchange, or store credit within 14 days of receiving your order.
SALE and promotional items (including those purchased using discount codes) are eligible for exchange or store credit only, if returned within 14 days of delivery.
Items marked 'FINAL SALE' at the time of purchase are not eligible for change-of-mind returns, exchanges, or refunds, except where required under Australian Consumer Law.
Returned items must be in their original, resaleable condition - unworn, unwashed, free from stains, makeup, deodorant, perfume, strong fragrances or other odours, and with all original tags attached and unaltered.
Please initiate your return through our Returns Portal within 14 days of receiving your order. Returned items must arrive at our warehouse within 30 days of delivery.

International Returns

We accept international returns on full-price items within 14 days of delivery.

To initiate an international return, please email our team at support@commonplayer.com within 14 days of receiving your order. We will provide you with the return address and instructions for sending your item back to Australia.
Customers are responsible for return shipping costs and any customs duties, taxes, or fees associated with sending the parcel back to Australia.
Original shipping charges are non-refundable.
If international duties or fees are refused by the customer, a return-to-origin fee ($50 AUD) may be deducted from the refund amount.

Exchanges

We offer FREE exchanges on eligible Australian orders, subject to stock availability.

Whether you'd prefer a different size or style, Common Player covers the cost of returning your original item and shipping the replacement. All exchanges must meet our return conditions.

Refunds & Payment Methods

For eligible change-of-mind refunds on Australian orders, a $10 return shipping fee applies and will be deducted from your refund amount. This fee covers the cost of return shipping. No additional processing or restocking fees are charged. The $10 fee does not apply to returns where Common Player is responsible for return costs under Australian Consumer Law.

Refunds will be processed back to your original payment method wherever possible. If you paid with a non-reloadable gift card or prepaid card, refunds may be issued as store credit in accordance with the payment provider's terms.

Approved refunds are typically processed within 2-3 business days of receiving and inspecting your return. Please allow 5-10 business days for funds to appear, depending on your bank or payment provider.

Faulty or Incorrect Items

We take pride in the quality of our products, but if you receive an item that is faulty, damaged, or incorrect, you can submit a request through our Returns Portal and select the return reason that best matches your request. Our team will review your submission and arrange a replacement, or refund in accordance with Australian Consumer Law. Please note that items damaged through normal wear and tear are not considered faulty.

How to Return

Australian orders: Visit our Returns Portal and follow the prompts. You’ll be guided through the steps, including selecting your return reason and confirming your return method.

International orders: Email our team at support@commonplayer.com to initiate your return and receive the relevant return instructions.

Once your return has been received, our team will review it to ensure it meets our return conditions. Approved returns will be processed within 2-3 business days.